Policies and Returns
We want all of our customers to be happy and completely satisfied with their purchase. We are authorized retailers of all the dresses we carry, so rest assured you will be getting an authentic dress. This can be verified by going to the designers’ website and doing a search on their authorized retailers. You can use our zip code of 15218.
It is impossible to stock every color of every gown in every size, so most bridesmaids and bridal dresses are made to order from the designer, or what is known as a special order. This is also true if an entire bridal party is ordering from us, we place one order with the designer to ensure all the dresses are cut from the same bolt of fabric and will be an exact match in color, and they will always be made to order.
Once a special order has been placed and confirmed by the designer, it goes into the production process. The designers will not allow any changes after this point, so once we confirm an order back to our customers, we can NOT make any changes to the order.
In the rare event that there is an issue with the quality or workmanship of the dress, we do stand behind the same warranties that the designers offer to us. While we do inspect every dress prior to shipping to a customer, in the event there is an issue with the quality or workmanship, please contact us immediately so we can get the dress returned and sent back to the designer so they may correct it. You can contact us via email at [email protected]. We will issue you instructions and a return shipping label to return dress back to us. The dress will be repaired and returned to you per the designers instructions.
Regarding returns on special order dresses, which includes all bridesmaid and bridal dresses not designated as quick ship or close out, we do realize that things happen when ordering dresses so far in advance, such as the wedding being cancelled or postponed, or the wrong size or color being ordered. While it is standard in the industry not to accept any returns for these special order dresses, we do offer a refund of fifty percent (50%). In order to get the refund, the dress must be returned within five (5) days of delivery to the customer. The dress still must be returned in the same new and worn condition in which it was received. The dress must be in its original packaging, including the hangar, and the original tags must still be attached to the dress, and the dress must be free from any alterations, smoke or perfume smells, and have no makeup or stains of any kind. It is the customers responsibility to ship the dress back and ensure it gets to us, so we recommend sending signature required. To get this refund, please contact us via email at [email protected]. The customer will be issued a Return Authorization Number (RAN) that should be used on the shipping documents. Packages arriving without an RAN number may be rejected by Betterbridal. We accept shipments from UPS, Fed-Ex, DHL, or USPS.
Here is an example of how the process works. Let’s assume a dress was ordered for $150. The wedding was cancelled, and the customer is looking to return the dress and get a refund. The customer contacts us and are issued a RAN number. They ship the dress back to us, preferably signature required. Once we get the dress, we inspect the dress to ensure the dress still has the original packaging, and there are no issues with the dress. We then will issue the $75 back to the customer using the same method payment was received. Typically, within three (3) days of us receiving the dress, we will issue the credit back to the customer.
Different computer screens. Mobile devices, and terminals display colors differently. The only way yo know for sure the actual fabric color is to view an actual fabric swatch of the color dress being ordered. Please contact us on how to order swatches if needed. Betterbridal is not responsible for colors being ordered.
Each designer uses a different size chart to manufacture their dresses. The appropriate designer size chart should be consulted prior to selecting a size to order. In most instances, it is better to go with a bigger size that can be altered down, as ordering too small of a size may not be altered upwards to allow the dress to fit. In almost every case, alterations of some sort are required to havbe a perfect fit on the dress. While we provide the appropriate size charts, and measurement guides, Betterbridal is not responsible for the in-correct size being ordered.
We are located in the state of Pennsylvania, and as such, we charge seven percent (7%) sales tax on all shipments within the state of Pennsylvania. For all other states, there is no sales tax charged. For international shipments, the customer is responsible for any duties, VAT, or customs charges that may arise from getting a dress from us.
We use the US Postal Service to ship our dresses and our dresses are sent in a box, not a bag, to help protect the dress. We do give our customers the option to select signature required or not upon checkout. Betterbridal is not responsible for lost, stolen, or otherwise undeliverable shipments. We strongly encourage any customer to select the signature required option upon checkout to ensure their dress is not stolen.
For orders over $79, shipping is free, however, in the event Betterbridal gets a dress returned as undeliverable because the customer used an in-correct address, or omitted some portion of the address, it is the customers responsibility for shipping costs to re-ship the dress.
In the event a shipment is lost in the mail, Betterbridal will help the customer trace down the package by interfacing with the US Postal Service. In the extremely rare circumstance where the US Postal Service admits they lost the package, and it was not delivered, Betterbridal will reimburse the customer for their costs as we do ship our dresses insured.
These policies, and content on our website is subject to change without prior notice, and can change at anytime, however the policies in effect at time of order, will be the governing policies.